Global Account Manager, USA
Are you ready to take the next steps in your career in the semiconductor industry? If so, we have an exciting opportunity for you as a Global Account Manager at IMS Nanofabrication's Boise, ID location. At IMS Nanofabrication, we are embarking on a journey to bolster our service capabilities in the USA. As a Global Account Manager, you will play a pivotal role in ensuring a seamless interface with our local customers and our headquarters in Vienna. Your contributions as part of the sales team will shape the future success of IMS USA.
Your Responsibilities:
Build and maintain (“own”) strong relationships with key clients, serving as their primary point of contact for all business-related matters
Develop and implement strategic account plans to achieve sales targets, foster account growth
Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions
Collaborate with other functions (marketing, customer support, product mgt etc.) to ensure seamless delivery of products/services and exceptional customer experience.
Identify upselling and cross-selling opportunities; manage contract negotiations
Stay updated on industry trends, market conditions, and competitor activities
Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders
Timely resolve any issues and problems faced by customers and deal with complaints to maintain trust
Your Qualification:
20yr+ industry experience (or more as local culture requires), 8yr+ proven experience as key account manager, with a proven track record of successfully managing key accounts and achieving revenue targets
Ability to understand and sell complex technical solutions based on customer needs (semi equipment or related field)
Existing network in the semi equipment market is a plus
Strong interpersonal skills with aptitude in building relationships with professionals of all levels
"Street smart” with ability in problem-solving and negotiation
MS/BS in physics, electronics, mechanics or relevant field
Proficient in local language and English
We offer:
We are a leading high-tech company with headquarters in Austria and international subsidiaries (Taiwan, Korea, USA)
Excellent professional and personal development opportunities in an international company
Very collegial and motivated team with short communication channels
Top-equipped workplace (modern office, laptop, height-adjustable desk)
We offer a competitive salary, a convenient Hillsboro location, and a benefits package that includes paid time off, medical, dental and vision plans, life, disability coverage, and a 401K plan + company match