Field Service Engineer USA
A core tenant at IMS is a 'People First' point of view. We agonize over getting the right people on board, in the right seats, and fostering an environment where each person can find autonomy, mastery, and purpose in their work. Field Service Engineer II emphasizes customer satisfaction, technical troubleshooting skills, and collaborative teamwork in daily operations with other Field Service Engineers. A successful Field Service Engineer II at IMS displays strong problem-solving and decision-making skills and a deep understanding of the impact of quickly diagnosing and addressing problems in the customer environment. They have a strong desire to master both the technical attributes of our Multi-Beat Mask Writer and the people skills required to take the role in front of our critical customer..
IMS has a primary US office in Santa Clara, CA – in the heart of Silicon Valley - and a critical office and training center in Hillsboro, OR; this role requires an in-person presence in our Hillsboro, OR office with a daily presence at our customer site(s). This non-exempt role reports directly to the team lead engineer in charge at IMS America and strongly aligns with the headquarters' R&D and operations teams in Austria.
IMS has a primary US office in Santa Clara, CA – in the heart of Silicon Valley - and a critical office and training center in Hillsboro, OR; this role requires an in-person presence in our Hillsboro, OR office with a daily presence at our customer site(s). This non-exempt role reports directly to the team lead engineer in charge at IMS America and strongly aligns with the headquarters' R&D and operations teams in Austria.
Your Responsibilities:
Be a part of a growing team of professional Field Service Engineers in Hillsboro, OR
Internally align on and perform the activities related to the installation, annual preventive maintenance, and issue resolution of a growing fleet of Multi-beam mask writers
Ensure that the IMS-defined methodologies and procedures are uniformly followed and provide feedback to Headquarters regarding improvements, gaps, or necessary changes
Take part in special task force teams that handle customer escalations and challenging incidents, including professional and regular communication with the customer and headquarters functions
Ensure seamless and transparent communication of all status updates to IMS US leadership
Maintain and build excellent customer relationships with local Tool Owners and other critical customer stakeholders
Attend fab-related customer meetings to update the team's ongoing and planned issue resolution, installation, and Annual Preventive Maintenance activities
Your Qualification:
You have a Bachelor’ of Science degree in an Engineering discipline.
2~5+ years of Field Service experience
At least 3 – and preferably 5-years of customer-facing experience and good written and verbal communication skills.
You exhibit good problem-solving skills.
You have excellent interpersonal skills, enjoy being part of and integrating with a global team
You are excited to be part of a fast-paced and fast-growing entity.
You have a prior metrology or lithography equipment support background.
You have troubleshooting experience with ultra-high vacuum systems.
You have experience in Linux/UNIX server system administration.
We offer:
The target base salary range for this non-exempt position is $87,000 - $112,000 and is part of a competitive total rewards package including an annual bonus, employer-paid benefits, 401K with generous company match, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by several factors, including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at a minimum to ensure competitive and fair pay.